Delivery

IMPORTANT: COVID-19 NOTICE

Please expect delays with all deliveries during this time due to flights being grounded, delays occurring with customs clearances that are constantly changing and a significant increase in parcels that require manual sorting.

Unfortunately these delays are out of our control, we completely understand that you would love to receive your purchases right away, so at this stage we kindly ask that we're all patient and understanding during this very testing time.

On another note if your parcel happens to get delayed, we kindly ask you to follow up by lodging a missing parcel enquiry through Australia Post (www.auspost.com.au). We will also do our best to follow up on our side as well.

If you are planning to order for an event such a wedding, please understand that we will aim to dispatch your parcel within the specified time listed on each individual listing. However we are unable to control or take responsibility for any delays or lost parcels through transit by Australia Post.

Thank you so much for your continued support during this crazy time.

Please stay safe!

Lots of love n' licks from the Love Hachi gang!
🐾
     
DELIVERY & PROCESSING INFORMATION
All orders will be shipped from our studio located in Melbourne, Australia.
All products are made to order which can take up to 1-10 business days.

All delivery is processed through Australia Post, if any case there are delays Love Hachi Designs will not be held accountable. However we will do our best to track any delayed parcels to be delivered ASAP.

STANDARD DOMESTIC DELIVERY
Our standard shipping/handling flat rate is AU$8.30 for Australian customers only.
Estimate delivery is between 3-5 business days after item is ready to be shipped.

FREE DOMESTIC DELIVERY
Free standard shipping applies to all purchases within Australia of $100 or more.

EXPRESS DOMESTIC DELIVERY
Our express shipping/handling flat rate is AU$11.00 for Australian customers only.
Estimate delivery is between 1-2 business days after item is ready to be shipped.

INTERNATIONAL DELIVERY
Our standard shipping/handling flat rate is AU$23.00 for all international customers.
Estimate delivery is between 5-14 business days after item is ready to be shipped.

CUSTOM AND IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. Love Hachi Designs is not responsible for delays due to customs.